HVAC companies have experienced a significant rise in crime rates in recent years, with criminals not only targeting precious materials and equipment, but also technicians. With volatile economic conditions fueling…
It’s a fact: 90% of customers indicated that they want to be communicated via text by the brands that they buy from. SMS notifications can be wonderful for reminding customers of upcoming appointments, letting them know about limited-time offers, gaining online reviews and feedback, and more. But did you know that SMS is the best way to send your customers their invoices? Let’s take a look at the benefits of using SMS as an invoicing medium, and how FieldPulse’s thoughtfully designed invoicing tools make it easier than ever to get paid.
“Oh, it must’ve gone to my spam” sure. We’re sure this is a response you’ve heard all too often. In this increasingly digital world, having emails get lost in the shuffle is a reality that every person has dealt with. Sending your invoice to customers via SMS is a great way to sidestep a cluttered inbox. On average, text messages have a 99% open rate, with 97% of those messages being read within 15 of being received, whereas email open rates sit between 28%-33%.
Not only does this almost guarantee that your invoices won’t be overlooked, SMS also gives a more ‘personal’ feel aiding in building a solid relationship with your customer. With SMS messaging, you can communicate with your customers in the way they want to be communicated with, and shorten your payment period from months to mere minutes. Plus, with FieldPulse’s integrated platform, you’ll be able to send invoices simultaneously via SMS and Email with just a few taps.
When you consider paper invoicing versus electronic, you’ll probably come to the conclusion that digital invoicing is a better medium for only the reasons above. However, one benefit that is oftentimes overlooked is the cost savings incurred from switching to paperless billing.
Let’s say you’re printing invoices using black ink. With the average cost for a piece of paper being around 1¢, and the ink costing about 5¢, we can say on average it costs 6¢ to print an invoice. Let’s take it a step further and estimate an average shipping cost of 58¢, you’ll be spending around 64¢ per invoice.
If you’re sending out around 50 invoices per week, you’ll be spending a minimum of $128 per month on paper invoicing. If we were to assume that you have a 4 man shop (yourself, an administrator and two technicians) and wanted to use FieldPulse’s paperless invoicing system, your monthly bill would be roughly $179.
This means that by spending only $51 per month more than what you’re already paying just to send out invoices, not only will you get all the benefits of paperless invoicing, you’ll also have access to our full unified suite of features like scheduling, time tracking, review management, maintenance agreements, custom sales pipelines, customer communications, and more!
By using FieldPulse’ fully integrated job management software for digital invoicing, you’ll gain valuable revenue insights with just a few taps. Our reporting feature allows you to ‘keep a pulse’ on your company’s finances by measuring and tracking your revenue intake with customization abilities like adjustable time frames, view options, and custom reports.
You’ll also be able to view your costs and profits per invoice, view your profits by week, month, quarter, year, or custom timeframe, and get reporting on your revenue over time. Plus, with our two-way Quickbooks Online integration, all your invoices, estimates, payments, and line items are synced, making managing your business’ accounting easier than ever.
Our unified field service management software helps business owners achieve rapid growth by automating their operations and maximizing efficiency. Our platform is easy to learn and use for even the least tech-savvy technicians, with top-notch support accessible anytime it’s needed. Book a demo today for a personalized walkthrough, or start a Free 7 Day Trial if you’d prefer to tour the platform at your own pace.