When it comes to making sure you stay on top of your incoming field service jobs, there will come a time when you have to recruit tradesmen and skilled workers.
Engage is a fully integrated VOIP phone system to manage your customer interactions, including phone calls, text messaging, voicemail, and more. Engage saves all your customer voicemails and text messages inside the app, so you can keep track of all your communications and never leave customers in the dark. With FieldPulse Engage, managers can see conversations between your customers and technicians and jump in to respond to customers.
Eliminate phone tag between you, your customers, and your team in the field.
Give your company a true business phone number and keep your phone number private without purchasing an additional phone line. Traditional phone lines tie users to a specific phone number. So, if your employees aren’t in the office or are out in the field, customers calling in may be left with no one available to answer the business line.
With FieldPulse Engage, location isn’t an issue. You’ll be able to manage and answer your business phone number from anywhere you have internet connection. Check voicemails, as well as make and receive calls from your phone, tablet, or computer webapp. You can even assign lines to specific advertisements to see the success of your campaigns by assigning each a unique number.
Reduce Overhead & Scale With Ease
With Engage, you can keep important customer conversations off your employees’ personal mobile phone lines and give them their own unique line. It’s easy to set up – get your technicians loaded into the VOIP system quickly. With FieldPulse Engage, they can simply login, register a number through the app, and jump right into work. Skip the delays of getting them a new phone and adding them to the cell plan. For just $40 per month, you’ll get five phone lines, with the option to add additional lines at just $5 per month per user.
Increased Productivity, Happier Customers
Need the ability to let your text messages be seen by other members of your team? With managed phone lines, you can allow multiple users to access and communicate on one line. This way, managers can see all text, email, and phone conversations between your customers and technicians and jump in to respond to customers so you can address conflicts fast and directly.