Best Dispatch Software for 2025: Features, Pricing, & Reviews

Without dispatch software, businesses struggle with missed appointments, delivery issues, uneven workloads, and unnecessary work trips. This negatively impacts their productivity and profits.

Dispatching software helps field service businesses assign jobs based on location and workers' availability. It also tracks teams in real time and sends automated customer updates.

In this article, we review the 8 best dispatch software for 2025 to help you choose the right solution for your business.

What is Dispatch Software?

Dispatch software is a digital tool that helps businesses assign tasks to field workers. It picks the best person for the job based on availability, location, and skills. Managers can track progress in real time and get updates on job status. It keeps everything in one place, making workforce management easier.

8 Best Dispatch Software Solutions in 2025

We shortlisted the following dispatch management software. To make this list we considered features, user reviews, pricing, and reliability.

1. FieldPulse – Best for Commercial and Residential Field Service Companies

FieldPulse is an all-in-one field service management software built for commercial and residential field service businesses. It’s ideal for HVAC , plumbing , electrical , garage door repair, glass repair, commercial equipment repair, appliance repair, septic services, and locksmith teams. Designed for 5–100 person teams or franchise locations, it helps businesses manage scheduling, dispatching, and customer communication. Unlike construction-focused tools, FieldPulse keeps operations simple and efficient.

Let’s take a look at the key features that make it great dispatch software:

Drag-and-Drop Scheduler for Easy Job Assignments

Managing a team manually across multiple job sites can lead to missed appointments and double bookings.

FieldPulse’s drag-and-drop scheduler makes it easy to assign jobs based on location, availability, and urgency. If a technician calls in sick or an urgent repair request comes in, managers can reassign jobs in seconds. They can shift a nearby technician to cover a no-show or move a routine maintenance job to later in the day.

Live GPS Tracking for Smarter Dispatching

Not knowing where technicians are can lead to sending workers from farther locations when someone closer is available. This results in longer travel distances, higher fuel costs, slower response times, and frustrated customers.

Our dispatch software’s live GPS tracking shows exactly where each field service technician is in real time. You can dispatch the nearest available worker to urgent jobs and reduce wait times for customers.

The software also helps teams find better routes to avoid traffic, lower fuel costs, and stay on schedule.

Comprehensive Calendar Views to Avoid Schedule Conflicts

FieldPulse’s calendar view gives you a real-time overview of all jobs. This makes it easy to track assignments and catch scheduling conflicts early.

Customizable filters let you sort jobs by technician, location, or status. This makes it easy to see who is available and adjust schedules without overloading any technician.

Mobile Access for Technicians on Field Duty

Field workers often struggle with missed messages or confusion about their next task.

With FieldPulse’s mobile app for dispatching, they get up-to-date job assignments, customer details, and schedule changes. Technicians can also update job statuses on the go, keeping managers, field teams, and customers in sync.

Automated Updates to Keep Customers In the Loop

Keeping customers updated on appointment times, delays, or technician arrivals can be difficult to manage manually.

FieldPulse automates customer notifications . We send timely updates on worker locations and arrival times. This keeps customers informed, reduces unnecessary calls, and improves their overall experience.

Learn more about scheduling and dispatching software on our website, or request a demo to see how FieldPulse can help your business.

What Users Say About FieldPulse

Based on reviews from Capterra and G2, here’s what users love and what they think could be improved:

What Works Well

• User-Friendly Interface: Many users commend FieldPulse for its intuitive design, making it easy to understand and use.

“I am a big fan of FieldPulse because it's super user-friendly. The dashboard is also really attractive and easy to navigate.” ​

• Exceptional Customer Support: The support team is praised for being quick to respond and for their dedication, especially when setting up.

“The support staff is amazing, especially Holly, who helped work through several issues we had at the start up. You get real people who seem to really care about your success on the FieldPulse platform.”

• Comprehensive Feature Set: Users appreciate how FieldPulse combines many features in one place, reducing the need for different systems.

"The features are great, and they actually work! After trying every software on Capterra and more, FieldPulse allowed me to stop looking and get back to business."

What Could Be Better

• Built-in Email campaigns in the App: Some users wish the app included built-in email campaigns. But FieldPulse integrates with tools like Mailchimp to handle email marketing.

"There is not an email campaign as a part of the field pulse app."

• Regional Availability: Some users in Canada note that a few features available in the U.S. aren’t there yet. But they like that the updates are already in progress.

"There is some lag of features that are available in the United States that are not yet available in Canada, which is tough, but they are actively working on this issue, and most have a timeline to be addressed in the near future."

FieldPulse Integrations

FieldPulse integrates with QuickBooks Online, Google Calendar, Zapier, Company Cam, and Mailchimp, among others . These connections help businesses manage finances, scheduling, automation, payments, and marketing in one place.

FieldPulse Pricing

FieldPulse has three pricing plans: Essential, Professional, and Enterprise. Get a custom quote today .

2. Workyard

Workyard is a field service dispatching software. It is designed to help businesses track labor costs, manage employees, and streamline logistics and job site operations. It’s commonly used by construction companies, contractors, and other trade businesses that need precise job tracking and cost management with detailed reporting.

Workyard Key Features

• Live GPS Tracking: Tracks vehicles and employees, helping dispatchers send the closest technician and avoid wasted travel time.
• Smart Job Assignments: Automatically schedules jobs based on worker location, skillset, and availability to prevent scheduling mistakes.
• Workforce Cost Tracking: Logs hours, mileage, and job costs to give managers a clear picture of labor expenses.
• Mobile App for Field Teams: Lets technicians update job statuses, clock in/out, and communicate with the office without phone calls.

Workyard Pricing

Starter Plan: $8 per user/month + $50 company base fee

Pro Plan: $16 per user/month + $50 company base fee.

Enterprise Plan: Custom pricing.

What Users Say About Workyard

What Works Well

• Ease of Use: Users find the software intuitive and straightforward.​

"I love the ease of use and the support."

• Automated Time Tracking: The time tracking feature is well-liked by users for keeping track of hours.

"GPS tracking, Geotag and Timesheet, Very basic and easy to use."

What Could Be Better

• Feature Limitations: Some users feel the software lacks certain functionalities.​

"Limited features, no custom entry possible, no ID work order, no work order reporting, no subtask available, no project tracking or purchase order available, mostly for construction crew only."

• Customization Constraints: Users wish there were more ways to customize the software.

"I would like to be able to make some of the features more customizable."

3. ServiceTitan

ServiceTitan is built for HVAC, plumbing and electrical businesses that require a real-time view of their entire fleet. It helps dispatchers track all vehicles on a single map, assign jobs based on location, and manage customer relationships in one system.

ServiceTitan Key Features

• Live Tracking and Fleet Management: Displays all company vehicles in real time. This makes it easy to send the nearest available worker to jobs.
• Capacity-Based Scheduling: Adjusts scheduling based on technician workload. This allows teams to stay busy without being overbooked.
• Built-In CRM for Customer Tracking: Stores job history, customer notes, and past interactions so dispatchers and engineers can provide better service.
• Job Costing & Reporting: Tracks revenue and expenses per job, helping managers see which jobs are profitable.

ServiceTitan Pricing

ServiceTitan's pricing depends on your business size and the features you choose. You can request a quote on their website.

What Users Say About ServiceTitan

What Works Well

• Comprehensive Integration: Users like how the software brings different business functions together in one place.

"It is so nice to have everything in the same spot, invoicing, dispatch, pricebook, inventory, payroll, etc."

• User-Friendly Interface: The software's intuitive design makes it simple for both office staff and field technicians to work with.​

"I like the ease of use with ServiceTitan. The system is very easy to learn and there are many features that are super helpful for business use."

What Could Be Better

• Complex Pricing Structure: Some users are concerned about extra costs for features that aren’t clearly explained.

"The introductory sales call provides pricing for the size of your business. Then, over the course of the 12-week onboarding program, they reveal that you will be paying (thousands) more for each add-on module."

• Reporting Limitations: A few users think the reporting features could offer more options and customization.

"Their reporting leaves a lot to be desired. Only being able to run a report on a single dataset is really not up to snuff."

4. Makula

Makula is built for original equipment manufacturers (OEMs) to handle repairs, machine maintenance tasks, and factory field service. It helps OEMs keep detailed records of past repairs, assign jobs based on technician skill sets, and manage work orders without relying on paperwork.

Makula Key Features

• Service Ticket Management: Creates and tracks work orders from start to finish, so every job gets logged and completed without missing details.
• Asset History: Keeps records of past repairs and part replacements. This helps technicians know what’s been done already so they arrive prepared.
• Technician Dispatching: Matches jobs with technicians based on skills and availability, reducing time spent manually sorting assignments.
• Digital Service Forms: Allows technicians to complete work forms directly from the mobile app.

Makula Pricing

Pro: €55 per user/month

Enterprise: Custom pricing

What Users Say About Makula

What Works Well

• Improved customer satisfaction: Customers experience smoother interactions.

"The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!"

• Full request traceability: Users like that the software gives complete visibility into customer service interactions.

"Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency."

What Could Be Better

• Extra costs – The customer portal isn't included by default.

"Makula improved our field service operations, but the customer portal costs extra, making direct work order submissions harder for our customers."

5. Jobber

Jobber’s online dispatch software is designed for home service businesses like HVAC, plumbing, and electrical contractors. It helps teams stay organized by providing multiple scheduling views, automated invoicing, and mobile access for field workers.

Key Jobber Features

• Multiple Calendar Views: Lets you view jobs in list, grid, weekly, monthly, or map format. This makes it easy to track upcoming work and adjust schedules.
• Automated Job Assignments: Assigns jobs automatically when customers book online.
• Invoice Tracking & Payment Reminders: Keeps track of pending and overdue invoices while sending automatic payment reminders to reduce follow-ups.
• Mobile App for Field Teams: Gives workers real-time access to job details, schedules, and client information so they always know what’s next.

Jobber Pricing

Jobber pricing varies based on features and team size:

• Connect – $169/month for up to 5 users.
• Grow – $349/month for up to 10 users.
• Plus – $599/month for up to 15 users.

What Users Say About Jobber

What Works Well

• User-Friendly Interface: Users find the design easy to understand and use.

"I love the fact that this platform is user friendly and easy to use first off while maintaining a simple but pleasing appearance."

• Efficient Scheduling and Invoicing: The software helps users manage schedules and invoices well.

"Ease of creating jobs, & quotes for new & existing clients."

What Could Be Better

• Pricing Structure: Some users feel the pricing is high for dispatching software for small businesses, making it less budget-friendly for smaller teams.

"I do not recommend Jobber to anyone that has a small business making less than $100k. Do not fall for their sales tactics."

6. FieldEdge

FieldEdge helps service contractors track jobs, manage equipment records, and keep customers updated. It also connects directly with QuickBooks, so job details sync with financial records without extra steps.

Key FieldEdge Features

• Smart Dispatch Board: Shows technician availability, job progress, and assigned tasks in one place. This makes it easy to match jobs based on technician location, skills, and urgency.
• Live Technician Tracking: Lets managers see where workers are in real time, track job completion progress, and update schedules when urgent requests come in.
• Mobile CRM for Job History & Equipment Records: Gives workers access to past service history and customer equipment details.
• On-the-Spot Invoicing: Allows field technicians to generate invoices immediately after completing a job.

FieldEdge Pricing

FieldEdge provides pricing based on your business requirements. You can contact the team for more details.

What Users Say About FieldEdge

What Works Well

• User-Friendly Interface: Users find the platform easy to use and navigate, making their work smoother.

"FieldEdge's Service Management software is user friendly and very efficient."

• Comprehensive Feature Set: The software offers a wide range of functionalities to fit different business needs.

"I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself."

• Responsive Customer Support: Users appreciate the support team's promptness and helpfulness in addressing their concerns.​

"The Reps are very friendly and knowledgeable and super quick to respond. Each user can customize their settings to maximize the ease of use."

What Could Be Better

• Cost Structure Transparency: Some users feel that the pricing and additional charges are not clearly communicated upfront.​

"Everything is an additional charge. The training you pay for is not the greatest. The support staff is difficult to deal with."

• System Downtime: A few users have experienced interruptions due to system downtime, affecting their business operations.​

"We have encountered multiple issues with 'downtime' when the FieldEdge system gets interrupted & the office and technicians cannot login, this causes many issues and is very inconvenient."

7. Zuper

Zuper is designed for businesses that need more control over job assignments, team coordination, and customer updates. It integrates with platforms like Zendesk to link job assignments with customer support requests, keeping everything in sync.

Key Zuper Features

• Live Job Tracking: Lets managers see where technicians are and what stage a job is in.
• AI-Powered Dispatch: Automatically assigns jobs based on technician skills and location.
• Automated Customer Notifications: Sends text updates about technician arrival times and job progress, reducing missed appointments and unnecessary follow-up calls.

Zuper Pricing

Zuper offers customized pricing based on your business needs. You can contact their support team for more details.

What Users Say About Zuper

What Works Well

• User-Friendly Interface: Users like the simple design, making it easy to navigate and get things done.

"The ease of use and interface are second to none."

• Easy Integration: The platform's ability to integrate with other software solutions, such as Zoho CRM and Zendesk, is highly valued by users.​

"The integration with Zoho CRM is seamless, and the interface is intuitive, making it easy for our team to manage jobs, schedules, and customer information in one place."

What Could Be Better

• Feature Development Timelines: Some users have noted that the implementation or development of requested features can take longer than expected.​

"Sometimes it takes longer than expected to implement or develop requested features. Faster turnaround times for updates or customizations would make the experience even better."

• GPS Integration Reliability: A few users have had issues with the GPS tracking.

"GPS integration is a little spotty sometimes."

8. Dispatch

Dispatch helps businesses stay on top of service appointments by tracking workforce movements, planning vehicle routes, and keeping customers informed. It also has a mobile app for job coordination and real-time technician updates.

Key Dispatch Features

• Vehicle Trip Audits: Tracks company vehicle routes and travel times to identify unnecessary mileage and fuel costs.
• Job Management from Any Device: Lets managers assign, reschedule, or update jobs from any device. Workers get real-time updates, reducing back-and-forth calls and missed details.
• Photo & Digital Form Tracking for Better Documentation: Allows technicians to take pictures of completed work and fill out digital forms on-site. This results in accurate job records.

Dispatch Pricing

Pro Plan: $129/month (Includes up to 10 users)

Plus Plan: $249/month (Includes up to 20 users)

Power Plan: $379/month (Includes up to 40 users)

What Users Say About Dispatch

What Works Well

• User-Friendly Interface: Users like the easy-to-use design, making it simple to navigate and manage tasks.

"The best thing about this software is that it is super easy to work with, can put in notes for tech, customer, office staff, allows user to determine who they want to share the information with."

• Easy Communication for Your Team: The messaging features help technicians and customers stay in touch, making service better.

"The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails."

What Could Be Better

• System Reliability: Some users have mentioned occasional system crashes or mobile app issues, which can slow down work.

"Customization and the fact that it crashes 2 times a month, field workers on mobile app constantly have problems, and customer support is only 9 to 5, emergency after hours is non-existent."

• Customer Support Limitations: A few users noted that customer support isn’t available outside of regular business hours, which could be a problem in urgent situations.

"They have not been able to correct any of my problems that I've had with them. All I get is 'we are still working on it,' and 'we're sorry’."

Quick Comparison Table: Best Dispatch Scheduling Software

            
                
                    
Name
Key Features
Pricing
FieldPulse
Drag-and-drop scheduling, Live GPS tracking, Mobile app for technicians, Automated customer updates
Essential, Professional, and Enterprise (Custom Quote)
Workyard
Live GPS tracking, Smart job assignments, Workforce cost tracking, Mobile app
Starter: $8/user + $50 base, Pro: $16/user + $50 base, Enterprise: Custom
ServiceTitan
Live fleet tracking, Capacity-based scheduling, Built-in CRM, Job costing & reporting
Custom pricing based on business size and features
Makula
Service ticket management, Asset history, Technician dispatching, Digital service forms
Pro: €55/user/month, Enterprise: Custom pricing
Jobber
Multiple calendar views, Automated job assignments, Invoice tracking, Mobile app
Connect: $169/month (5 users), Grow: $349/month (10 users), Plus: $599/month (15 users)
FieldEdge
Smart dispatch board, Live technician tracking, Mobile CRM, On-the-spot invoicing
Custom pricing based on business requirements
Zuper
Live job tracking, AI-powered dispatch, Automated customer notifications
Custom pricing based on business needs
Dispatch
Vehicle trip audits, Job management from any device, Photo & digital form tracking
Pro: $129/month (10 users), Plus: $249/month (20 users), Power: $379/month (40 users)

            
        

How to Choose the Best Online Dispatch Software for Your Business

Choosing the right dispatch management software depends on your team size, job volume, and the level of automation you need. The right software should simplify scheduling, reduce delays, and keep field service workers and customers informed.

Here are the key features to look for:

Scheduling and Dispatch Automation

Look for software that assigns jobs based on availability, updates schedules instantly, and lets you adjust assignments without manual re-entry or approvals.

FieldPulse dispatch software updates schedules in real time and lets you reassign jobs with a simple drag-and-drop feature.

Mobile Accessibility

A mobile app should give technicians access to job details, customer information, and real-time updates from anywhere. Look for software that lets them view schedules, update job progress, send "On The Way" notifications, and adjust estimates or invoices on the go. Compatibility with both iOS and Android, along with offline access, allows work to continue in any environment.

FieldPulse offers a mobile app with these features, helping teams stay connected and manage jobs from anywhere.

Customer Communication Tools

The software should send automated reminders, provide real-time worker tracking, and offer in-app messaging. This keeps customers informed without extra calls and reduces no-shows.

FieldPulse sends automated texts with job updates and technician ETAs to keep customers in the loop.

Integration with Invoicing & CRM Systems

Choose software that connects with invoicing and customer management tools to keep records accurate. Syncing job details with QuickBooks or a built-in CRM helps track payments and customer history without extra work.

FieldPulse offers multiple integrations, including QuickBooks , so you can handle scheduling, invoicing, and customer details without switching between different systems.

Scalability for Growing Businesses

Look for dispatch scheduling software that helps field service businesses grow . The software should have tools that handle multiple workers, locations, and workflows without forcing you to switch systems later.

Customer Support

Look for software with real-time chat, phone support, and setup guidance. Fast and knowledgeable help makes it easier to get started and solve issues quickly.

FieldPulse has all of these features. This makes it a strong choice for commercial and residential businesses looking for a dispatch system that’s easy to use and built to grow.

Schedule a free demo today to see how it works.

What Industries Benefit From Service Dispatch Software?

The following industries benefit from scheduling and dispatch software the most:

HVAC & Plumbing Companies

When dealing with emergency calls, routine maintenance, warranty work, and new installs, manually reassigning technicians slows everything down. Without GPS tracking, you could send someone across town when another technician is just minutes away.

How Dispatch Software Helps:

• Automated scheduling assigns emergency jobs instantly using priority settings and worker availability. The system flags urgent calls so you don’t have to shuffle schedules manually.
• GPS tracking finds the closest available field technician by mapping live locations and filtering by skill set. This prevents long travel times when a qualified tech is nearby.
• The dispatch app updates your team instantly by sending push notifications with job details, changes, and customer notes.

Premium Plumbing & Septic was able to speed up tech onboarding by several days with FieldPulse dispatch software , helping them manage their growing team. The software also helped reduce missed appointments by 20% and boosted revenue by 10%.

“Outstanding, absolutely amazing support.” — Danielle Burton, Operations Manager at Premium Plumbing and Septic.

Electrical & Contracting Services

Scheduling jobs by phone or spreadsheet makes it easy to double-book appointments or leave costly gaps in your calendar. Without real-time updates, your electricians might show up to a job without the right materials.

How Dispatch Software Helps:

• It assigns jobs based on skill level by tagging technicians with certifications and experience. This allows complex jobs to go to the right technicians without manual sorting.
• Route planning cuts unnecessary driving by mapping each job’s location and arranging them in a travel-friendly order. Workers get the nearest jobs, spend less time on the road, and complete more tasks.
• Digital work orders replace paper forms by giving workers instant access to job details, blueprints, and checklists on their mobile devices. They can also update job status and add notes in real time.

FieldPulse helped Stewart Electrica l improve time tracking and job management. With better flexibility in time tracking, they saved over 5 hours a week on admin work, reduced missed appointments by 30%, and added more jobs weekly.

“FieldPulse has been helpful with our growing pains, letting us easily manage and keep track of our work.” — Colby Bruce, Operations Manager at Stewart Electrical Contracting.

Commercial Equipment Repair

Without a good dispatch system, commercial equipment repair businesses send the wrong technicians for the job or leave high-priority repairs waiting longer than they should.

How Dispatch Software Helps:

• Smart dispatching prevents sending someone unqualified for a specialized repair.
• Inventory tracking connects directly to dispatching by showing which equipment is needed before a worker is assigned.
• Real-time job updates keep urgent repairs on track by sending notifications when a job is reassigned, delayed, or completed. This prevents missed deadlines and unnecessary back-and-forth calls.

FieldPulse helped C&M Conveyor cut down on admin time and avoid missed appointments. By using just one platform, the team saved over 10 hours a week and saw a 50% reduction in missed appointments.

Home Services & Cleaning Businesses

Home service and cleaning businesses depend on recurring appointments. But last-minute cancellations, no-shows, and miscommunications can cost revenue. Without an automated system, workers won’t get real-time updates, might show up at the wrong home, miss an urgent reschedule, or waste time waiting for job details.

How Dispatch Software Helps:

• Recurring job scheduling runs automatically by setting repeat appointments in advance.
• Technicians receive last-minute updates through the mobile app with push notifications for changes, cancellations, and job details.
• Online invoices are sent automatically after job completion so customers can pay immediately. Payments sync with accounting software like Quickbooks to keep invoices organized.

Hearth & Home Specialties saved over 13 hours each week by switching to FieldPulse. With everything in one place, they were able to boost revenue by 16-30% and improve their customer communication.

“Instead of using three different programs to do what I need, I just use one.” — Brad Brown, Field Service Manager at C&M Conveyor.

Common Challenges With Dispatch Software

Managing dispatch operations with field service management software makes staying organized and scheduling jobs easy. But to stay on top of job scheduling and technician tracking, you need a system that fits your workflow.

Here’s how to work through common concerns.

Cost Concerns

You might hesitate to invest in dispatching software for your small business because of the upfront cost or ongoing subscription fees. But the cost of missed appointments, double bookings, and extra travel time often outweighs the price of dispatching software.

How to Overcome It:

• Look for pricing plans that scale with your business so you're not paying for features you don’t need.
• Compare the real cost of scheduling errors. Just one missed job in HVAC, plumbing, or electrical work can cost more than the monthly subscription fee of dispatch software.

Learning Curve & User Adoption

If your team has been using spreadsheets or manual scheduling for years, switching to dispatch software might feel unnecessary or confusing. A complicated interface can make things worse.

If technicians struggle with the mobile app or office staff find scheduling a hassle, you’ll end up wasting time.

How to Overcome It:

• Pick user-friendly software with a simple layout for routine tasks like scheduling, dispatching, and job tracking.
• Choose a provider that offers training and customer support to help your team.

FieldPulse’s scheduling and dispatch software helps businesses switch from manual scheduling. We offer step-by-step onboarding, live support, and a mobile-friendly app that field teams find easy to use.

Integration with Existing Tools

Without proper integration, job details, invoices, and customer records, information stays scattered across different systems. This creates extra admin work, increases the chances of errors, and makes reporting harder.

How to Overcome It:

• Look for software with built-in integrations for tools like QuickBooks and customer databases.
• If you use industry-specific software, check if the dispatch system supports custom API integrations so your data stays connected.

Which Dispatch Software Is Right for You?

The right software depends on how you manage your workload and what features you need.

If you need dispatching that adapts to how you work, FieldPulse is the right choice. It gives you full control over scheduling, dispatching, and job tracking without locking you into a rigid system. Assign jobs, track your team, and manage everything from one platform, whether you have five or 100 employees. Built to scale, FieldPulse grows with your commercial and residential field service business, offering the flexibility you need at every stage.

Want to see how FieldPulse works? Book a demo today.