From Reputation to Reach: How Lamorinda Technology Scaled Its Online Presence with FieldPulse + NiceJob

Customer Spotlight: Lamorinda Technology, Inc.

Key Stats:

• Industry: Computer and Tech Support (Commercial Services)

• Location: Brentwood, CA

• FieldPulse Features Used: Job Scheduling, Customer Management, Workflow Automation

• NiceJob Features Used: Automated Review Requests
• Key Workflow: Job Completed → Automated Review Request Sent → Reviews Displayed & Tracked

Results : Increased Google reviews from 3 to 117 in 6 months, maintaining a 5-star average rating.

Introduction

Lamorinda Technology, Inc., a Brentwood, California-based provider of tech support and IT services, has long relied on customer satisfaction and word-of-mouth to drive business. With decades of experience and a loyal client base, the company consistently maintained a steady flow of appointments without any formal marketing initiatives or advertising spend.

However, as the business owner Edward Zeidan looked to reignite growth, he recognized a gap in the company’s digital presence. Despite years of providing high-quality service, Lamorinda Technology had only a handful of online reviews. In an industry where online reputation strongly influences customer decisions, this disconnect posed a significant challenge to attracting new clients.

“We have such a good reputation and we've been around for a long time. So just like magic, every day, our clients make appointments—it’s such a blessing. But now, I would like to grow the business again, so that's my biggest goal. Even though we've been around forever and our clients really like us, they weren't giving us reviews—and that's huge for getting new clients. In FieldPulse, with the automated requests from NiceJob, we’re getting tons of reviews. We went from having something like 3 Google reviews to 115 in like 6 months.”

— Edward Zeidan, Owner, Lamorinda Technology, Inc.

This case study explores the challenges Lamorinda Technology faced, how FieldPulse’s integration with NiceJob addressed their needs, and the measurable impact the solution delivered.

The Challenge: Excellent Service, Low Online Visibility

Like many small service businesses, Lamorinda Technology prided itself on high-quality service and long-standing client relationships. However, that offline reputation did not translate into a strong online presence. With only three Google reviews, prospective customers searching for tech support services had little public proof of the company’s credibility.

Manual outreach for reviews proved time-consuming and ineffective, and with a lean team of two, Edward needed a solution that could generate consistent, authentic customer feedback without adding administrative overhead .

The Solution: Automating Reputation Management With FieldPulse + NiceJob

As an existing FieldPulse customer, Edward was already using the platform to streamline his operations through scheduling, customer communication, and job tracking. Upon learning about FieldPulse’s integration with NiceJob , a leading reputation management platform, he identified an opportunity to solve his review challenge through automation.

Using the integration, NiceJob automatically sends personalized review requests to customers immediately after a job is marked complete in FieldPulse. The process is entirely hands-free for the business, allowing the team to focus on service delivery while reputation-building runs in the background.

There is no need for manual follow-up, phone calls, or reminder emails. Each interaction is triggered by real-time job data and customized to reflect the company’s tone and professionalism.

Why FieldPulse + NiceJob Stood Out

• Fully Automated Review Requests: Review requests are triggered as soon as jobs are completed in FieldPulse.

• Seamless Integration: The connection between job workflows and customer outreach requires no extra steps.

• Hands-Free for Teams: The automation enables review generation without administrative burden.

• Immediate Impact: Customers responded quickly, producing visible results within weeks.

• Built for Growth: The system supports growth goals by enhancing online visibility with minimal effort.

The Results: A 39x Increase in Reviews in 6 Months

After implementing the FieldPulse and NiceJob integration, Lamorinda Technology experienced rapid and measurable results. Within six months, the company’s Google review count increased from just 3 to 117, a 39x increase.

More importantly, the reviews reflected real customer experiences and highlighted the consistent quality of service the company has delivered for years. These reviews enhanced Lamorinda Technology’s online credibility, improved its visibility in local search results, and positioned the company more competitively in its market.

Why It Works: Automation + Authenticity

This solution is effective because it removes the friction that often prevents customers from leaving reviews while still making the request feel personal and sincere. When outreach is consistent and thoughtfully crafted, customers are more likely to engage, especially when their experience is still fresh.

Authenticity builds trust, and that trust translates into reviews that feel real, not generic or forced. These reviews carry more weight with prospective customers, who rely on honest feedback when choosing a service provider. By combining the reliability of automation with messaging that reflects the company’s values, Lamorinda earns the kind of reviews that strengthen both its reputation and its relationships.

Looking Ahead: Supporting Long-Term Growth

Lamorinda Technology’s success highlights how small service businesses can achieve significant growth without expanding their teams or investing heavily in traditional marketing. With an online reputation that now matches its real-world credibility, Lamorinda Technology is well-positioned to pursue new opportunities and continue to grow.

By combining FieldPulse’s operational tools with NiceJob’s automated review capabilities, businesses receive a repeatable, scalable system for reputation management, one that helps attract new clients while preserving the high service standards they’re known for.

As Edward continues to grow his business, FieldPulse remains a key partner in delivering operational efficiency, and NiceJob provides the social proof needed to stand out in a competitive market.

For businesses seeking to enhance their reputation, improve efficiency, and scale sustainably, FieldPulse and NiceJob offer an integrated solution that delivers measurable results. Click here to learn more today.